OK Mobility is featured in issue 110 of Relación Cliente Magazine, which highlights the transformation of our Contact Center as a success story alongside Broadvoice. The publication explores how the service has evolved, including improvements in its key performance indicators and operational efficiency.
Benoît Duché, Head of Mobility Sales Hub & Contact Center at OK Mobility, has also appeared on the De Cara al Cliente podcast, sharing his professional experience and perspectives on the challenges of customer service.
During the interview, Benoît highlighted the importance of listening, specialist teams and the role of people in an increasingly technology-driven environment, while also sharing some of the lessons learned during his time at OK Mobility.
His participation showcases the talent and expertise of the OK Team, whose professionals contribute to knowledge sharing in specialist industry forums.
